PRIVACY POLICY

Turning Life Gold, LLC

Welcome and thank you for visiting Turning Life Gold, LLC (collectively referred to as “we,” “our,” or “us”). We take your privacy seriously and have prepared this Privacy Policy to explain how we collect, use, store, and share personal information when you visit our website, use our services, or purchase our products or programs.

By accessing this website, engaging with our services, or purchasing our offerings, you agree to the terms of this Privacy Policy.

1.) What Data Do We Collect?

Information You Give to Us

We collect personal information that you voluntarily provide when you:

  • Sign up for our email list

  • Register for webinars, courses, events, or retreats

  • Request free downloads or resources

  • Engage with us on social media

  • Participate in coaching, workshops, or retreats

  • Communicate with us via email, forms, or video platforms

This information may include:

Identity Data

  • First and last name

  • Title (if applicable)

  • Social media usernames

  • Photographs or videos (only with permission)

Contact Data

  • Email address

  • Phone number

  • Billing and delivery addresses

Profile Information

  • Birthdate (if relevant to services)

  • Passport information (international retreats only)

  • Dietary restrictions and meal preferences (retreats only)

  • Survey responses, feedback forms, and questionnaires

Financial Data

Payments are typically processed through third-party providers such as PayPal. In limited cases, additional payment information may be collected to complete a transaction, including:

  • Credit card information

  • Bank or wire transfer details

  • PayPal transaction data

We do not store full credit card numbers on our servers.

Sensitive Personal Information

Due to the nature of coaching work, clients may voluntarily share sensitive personal information, including emotional, psychological, or health-related details. This information may be shared during sessions, via email, or through video platforms.

We treat all sensitive information as confidential and protect it using appropriate technical and organizational safeguards. Sensitive information is never shared without explicit consent, except where required by law.

Information We Collect Automatically

Technical Data

Collected via cookies, analytics tools, and email platforms, including:

  • IP address

  • Browser type and version

  • Operating system

  • Device information

Tracking & Usage Data

This includes information about how you interact with:

  • Our website

  • Emails and newsletters

  • Social media content and advertisements

Examples include page visits, time spent on pages, referral sources, and email open or click activity.

Marketing & Communications Data

  • Subscription preferences

  • Opt-in or opt-out selections

  • Communication history

Aggregate Data

We may analyze anonymized, aggregated data for business insights. This data does not identify individuals.

2.) Why Do We Collect This Data?

We collect and use your data for legitimate business purposes, including to:

  • Deliver coaching services, programs, events, and content

  • Provide customer support and respond to inquiries

  • Communicate updates, offerings, and relevant information

  • Process payments and manage billing

  • Improve services, programs, and user experience

  • Conduct surveys and gather feedback

  • Administer technology platforms such as Zoom or email systems

  • Comply with legal and regulatory obligations

We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.

3.) How Do We Share Your Data?

We may share personal data only when necessary and appropriate, including with:

  • Members of the Turning Life Gold team who require access to perform services

  • Trusted third-party service providers (e.g., payment processors, email platforms, retreat venues)

  • Hotels or retreat partners, solely for logistics such as names or dietary needs

  • Marketing vendors, only with express written permission for use of photos, videos, or testimonials

  • Legal authorities when required to comply with law or protect rights

We do not sell or rent personal data.

4.) How Do We Store and Protect Your Data?

We use reasonable technical and organizational safeguards to protect personal data. Access is limited to individuals who need the information to perform their roles.

Data may be stored using reputable third-party platforms such as:

  • Google Drive

  • Dropbox

  • PayPal

  • Mailchimp

  • Zoom

  • YouTube

While we take security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and are not responsible for breaches beyond our reasonable control.

Questions about data security may be directed to elsie@turninglifegold.com.

5.) How Long Do We Retain Your Data?

We retain personal data only for as long as necessary to fulfill its intended purpose, including:

  • Coaching records: up to 7 years after services conclude

  • Financial records: as required by tax and accounting laws

  • Marketing data: until you unsubscribe or request deletion

  • Analytics data: retained in aggregate or anonymized form

6.) Your Data Rights

Depending on your location, you may have rights including:

  • The right to be informed

  • The right to access your personal data

  • The right to correct inaccurate data

  • The right to request deletion

  • The right to restrict processing

  • The right to data portability

  • The right to object to certain uses

We do not engage in automated decision-making.

Requests may be submitted to elsie@turninglifegold.com.

6A.) U.S. State Privacy Rights

If you reside in California or certain other U.S. states, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA/CPRA).

These rights may include:

  • The right to know what data is collected

  • The right to delete or correct personal information

  • The right to opt out of the sale or sharing of personal information

  • The right not to be discriminated against for exercising privacy rights

Turning Life Gold does not sell or share personal information as defined under these laws.

7.) Opting Out of Communications

You may unsubscribe from marketing emails at any time using the link at the bottom of each email.

8.) Cookies

We use cookies to improve website functionality, analyze traffic, and support marketing efforts.

Where required, cookie consent tools allow visitors to manage preferences. You may also control cookies through your browser settings. Disabling cookies may affect site functionality.

9.) International Data Transfers

If personal data is transferred outside the European Union, we use legally recognized safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms to protect your information.

10.) Children’s Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA).

11.) Accessing or Updating Your Information

You may request access to, correction of, or deletion of your personal data by contacting elsie@turninglifegold.com.

12.) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, when appropriate, communicated via email. Updates take effect upon posting.

13.) Contact Us

Questions about this Privacy Policy may be directed to:
elsie@turninglifegold.com

Last Updated: January 2026